Policies

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@miguelases.com.
 
Shipping
To return your product, you should mail your product to:
Miguel Ases, Inc.
Atten: Returns
150 W 25th Street suite 601
New York, NY 10001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REPAIRS

We will repair defective or damaged pieces free of charge. (Limited to pieces that are not missing large components and/or have not been altered by someone other than Miguel Ases, Inc.)

Please make sure to send repairs in a box (to prevent further damage) and insure all packages.
Include any instructions, along with return address and all contact information. Send all repairs to:

Miguel Ases, Inc.
Attn: Repair Dept.
150 West 25th Street
Suite # 601
New York, NY 10001

Miguel Ases, Inc. will not be responsible for lost merchandise prior to our receipt.